GrandeDreamware

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

• Cooling-off period: The period within which the consumer can exercise their right of withdrawal.

• Consumer: The natural person who is acting outside their profession or business and enters into a distance contract with the entrepreneur.

• Day: Calendar day.

• Long-term transaction: A distance agreement related to a series of products and/or services, the delivery and/or receipt of which is spread over time.

• Durable medium: Any means that allows the consumer or entrepreneur to store information addressed to them personally in such a way that future consultation and unchanged reproduction of the stored information is possible.

• Right of withdrawal: The possibility for the consumer to cancel the distance contract within the cooling-off period.

• Entrepreneur: The natural or legal person offering products and/or services at a distance to consumers.

• Distance contract: A contract in which, in the context of an organized system for distance selling of products and/or services, the agreement is concluded solely using one or more means of remote communication up to and including the conclusion of the agreement.

• Means of remote communication: A medium that can be used to conclude a contract without the consumer and entrepreneur being simultaneously in the same space.

• General Terms and Conditions: These present General Terms and Conditions of the entrepreneur.

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Article 2 – Identity of the Entrepreneur
GrandeDreamware
Roer 346
2908 MC Capelle aan den IJssel
The Netherlands
Info@grandedreamware.nl

Chamber of Commerce number: 94917590
VAT identification number: NL005118453B72

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Article 3 – Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every concluded distance contract and order between the entrepreneur and consumer. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur's premises and that they will be sent to the consumer free of charge upon request. If the distance contract is concluded electronically, the text of these general terms and conditions can, in deviation from the previous paragraph, be made available to the consumer electronically in such a way that it can be stored on a durable medium by the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be viewed electronically and that they will be sent to the consumer free of charge upon request. If, in addition to these general terms and conditions, specific product or service terms apply, the second and third paragraphs of this article also apply, and the consumer can rely on the applicable provision that is most favorable to them in the event of conflicting general terms and conditions. If one or more provisions in these general terms and conditions are wholly or partially invalid or annulled at any time, the agreement and these terms will remain in force for the remainder, and the relevant provision will be amended in mutual agreement to approximate the original intent as closely as possible. Situations not addressed in these general terms and conditions should be assessed according to the intent of these general terms and conditions. Uncertainties regarding the interpretation or content of one or more provisions of these terms should be interpreted according to the intent of these general terms and conditions.

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Article 4 – The Offer
If an offer has a limited validity period or is subject to conditions, this will be explicitly mentioned in the offer. The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer. The offer contains a full and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make an informed judgment regarding the offer. If the entrepreneur uses images, these should represent the products and/or services truthfully. Apparent errors or mistakes in the offer do not bind the entrepreneur. All images, specifications, and data in the offer are indicative and cannot give rise to compensation or cancellation of the agreement. Images of products should be a truthful representation of the products on offer. The entrepreneur cannot guarantee that the displayed colors correspond exactly to the actual colors of the products. Each offer contains sufficient information so that the consumer is clear about their rights and obligations related to the acceptance of the offer. This includes, in particular: the price including taxes, any shipping costs, the method by which the agreement will be concluded and what actions are required, whether the right of withdrawal applies, the method of payment, delivery, and performance of the agreement, the period for accepting the offer, or the period within which the entrepreneur guarantees the price, the rate for communication if the cost of remote communication is calculated based on something other than the regular base rate, whether the agreement is archived after it is concluded and how the consumer can consult it, how the consumer can check and, if desired, correct the data they provided before concluding the agreement, any other languages in which the agreement can be concluded, and how the consumer can access these codes of conduct electronically, as well as the minimum duration of the distance agreement in the case of a long-term transaction. Optionally: available sizes, colors, types of materials.

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Article 5 – The Agreement
The agreement is concluded, subject to the provisions of paragraph 4, when the consumer accepts the offer and meets the conditions set forth in the offer. If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm receipt of the acceptance of the offer electronically. Until the entrepreneur has confirmed the receipt of this acceptance, the consumer can cancel the agreement. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transmission of data and will provide a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures. The entrepreneur may, within legal boundaries, assess whether the consumer can meet their payment obligations, as well as any facts and factors relevant to responsibly entering into the distance agreement. If the entrepreneur has good reason to believe that the agreement should not be concluded based on this assessment, they have the right to refuse an order or request, or to attach special conditions to the performance of the agreement. The entrepreneur will send the following information to the consumer along with the product or service, in writing or in a way that allows the consumer to store it on a durable medium: a. the address of the entrepreneur's establishment where complaints can be addressed; b. the terms and conditions under which and the manner in which the consumer can exercise the right of withdrawal or a clear statement regarding the exclusion of the right of withdrawal; c. information on guarantees and after-sales service; d. the data referred to in Article 4(3) of these terms, unless the entrepreneur has already provided this data to the consumer before the execution of the agreement; e. the requirements for termination of the agreement if the agreement lasts more than one year or is of indefinite duration. In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery. Every agreement is entered into under the condition of the availability of the relevant products.

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Article 6 – Right of Withdrawal
When purchasing products, the consumer has the option to cancel the agreement without providing a reason within 14 days. This cooling-off period begins the day after the consumer receives the product or a representative designated by the consumer. During the cooling-off period, the consumer must handle the product and packaging carefully. The product should only be unpacked or used to the extent necessary to assess whether they want to keep the product. If they wish to exercise their right of withdrawal, they must return the product with all accessories, and, if reasonably possible, in the original condition and packaging, following the entrepreneur's clear instructions. If the consumer wishes to use their right of withdrawal, they must notify the entrepreneur within 14 days of receiving the product. Notification should be done through a written message/email. After notifying the entrepreneur, the consumer must return the product within 14 days. The consumer must provide proof that the products were returned on time, such as proof of postage. If the consumer fails to notify the entrepreneur or return the product within the specified periods, the purchase becomes final.

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Article 7 – Costs in Case of Withdrawal
If the consumer exercises their right of withdrawal, the costs for returning the products are for the consumer's account. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. However, this is subject to the condition that the product has already been received by the retailer or conclusive proof of complete return is provided.

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Article 8 – Exclusion of the Right of Withdrawal
The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur clearly stated this in the offer, or at least in a timely manner before concluding the agreement. The exclusion of the right of withdrawal is possible for products:
a. created by the entrepreneur according to the consumer's specifications;
b. clearly personal in nature;
c. that cannot be returned due to their nature;
d. that can spoil or age quickly;
e. whose price is tied to fluctuations in the financial market beyond the entrepreneur's control;
f. for single newspapers and magazines;
g. for audio and video recordings and computer software whose seal has been broken by the consumer;
h. for hygienic products whose seal has been broken by the consumer.

The exclusion of the right of withdrawal is possible for services:
a. relating to accommodation, transport, restaurant services, or leisure activities on a specific date or during a specific period;
b. where the delivery has begun with the express consent of the consumer before the cooling-off period.

Article 9 – The Price

1. During the validity period stated in the offer, the prices of the products and/or services on offer will not be increased, except for price changes due to changes in VAT rates.

2. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and which the entrepreneur has no control over, at variable prices. The offer will mention these circumstances and the applicable price range.

3. Price increases within 3 months after the conclusion of the agreement are only allowed if the entrepreneur has explicitly agreed to this with the consumer.

4. Price increases from 3 months after the conclusion of the agreement are only allowed if they are the result of changes in VAT rates.

5. All prices include VAT unless stated otherwise.

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Article 10 – Compliance with the Agreement and Warranty

1. The entrepreneur guarantees that the products and/or services meet the terms of the agreement, the specifications listed in the offer, and reasonable requirements of reliability and/or usability.

2. A warranty provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights of the consumer, including the right to withdrawal as mentioned in these terms and conditions.

3. If the consumer has exercised their right of withdrawal within the cooling-off period, they may request a replacement product or a refund of the amount paid.

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Article 11 – Delivery and Performance

1. The entrepreneur will handle accepted orders with due speed, but no later than 30 days, unless another delivery period has been agreed upon. If the product cannot be delivered on time, the consumer will be informed as soon as possible, and they will have the option to cancel the order without charge or agree to a new delivery date.

2. The entrepreneur will deliver the product to the address provided by the consumer unless otherwise agreed. The consumer is responsible for ensuring that the delivery address is correct.

3. The entrepreneur is not responsible for any delays or inability to deliver if the delay is caused by circumstances beyond their control (force majeure).

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Article 12 – Force Majeure

1. The entrepreneur is not liable for any delay or failure in the fulfillment of the contract due to force majeure. Force majeure includes, but is not limited to, any unexpected events such as accidents, strikes, riots, pandemics, floods, or other natural disasters.

2. In case of force majeure, the entrepreneur will notify the consumer as soon as possible and offer alternatives if available. If the situation persists for more than 30 days, the consumer may cancel the contract with a full refund.

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Article 13 – Payment

1. The consumer must pay the agreed price for the product or service immediately upon placing the order unless otherwise agreed.

2. The entrepreneur may offer several payment methods, such as credit card or bank transfer. The entrepreneur is responsible for ensuring the security of online payment systems.

3. If the consumer does not pay within the agreed payment period, the entrepreneur may charge interest on the outstanding amount or suspend delivery until the payment is received.

4. If the consumer continues to fail to make the payment, the entrepreneur may cancel the contract and claim damages.

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Article 14 – Complaints Procedure

1. The entrepreneur has a clear procedure for handling consumer complaints. If the consumer has a complaint about the products or services, they should contact the entrepreneur via the contact details provided.

2. Complaints will be handled as quickly as possible, and the consumer will receive a response within 14 days after the entrepreneur has received the complaint.

3. If the complaint cannot be resolved directly, the consumer may submit the complaint to a third-party dispute resolution service or initiate legal action.

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Article 15 – Dispute Resolution

1. Dutch law applies to any agreement between the entrepreneur and the consumer.

2. In case of a dispute, the consumer can choose to submit the dispute to the relevant court or use alternative dispute resolution procedures, such as mediation.

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Article 16 – Final Provisions

1. These terms and conditions may be updated periodically, and the consumer will be informed of any substantial changes.

2. If one or more provisions in these terms and conditions are deemed invalid or unenforceable, the remainder of the terms will remain in full effect.

3. The entrepreneur may transfer or assign their rights and obligations under this agreement to third parties. The consumer cannot transfer their rights and obligations without the consent of the entrepreneur.

On this page, you’ll find all the information about your order and delivery of our products!

Average delivery times:
We strive to offer the best price-to-quality ratio for our products. To achieve this, we choose to ship the products directly from the supplier. This allows us to save significantly on transportation, storage, packaging, and shipping costs, enabling us to offer the products at a fair price. Every order is processed within 24 hours, and the average delivery time is in Europe 1-5 days, UK 2-4 days and outside Europe 7-14 days.

Free Shipping:
Free delivery for all orders above 90.

Track your order:
You can track your order via our Track & Trace page. The tracking number will be available 1-3 days after your order and can be followed online anytime and anywhere so you’ll know exactly when to expect your products at home.
Click here to track your order >>

Questions:
Have any questions about your order? Click the link to get in touch with us.
Click here to contact us directly.

 

 

 

 

This page was last updated on 11-11-2024.

We are aware that you place your trust in us, and we consider it our responsibility to protect your privacy. On this page, we inform you about the data we collect when you use our website, why we collect this data, and how we use it to improve your user experience. This way, you will fully understand how we operate. This privacy policy applies to the services of GrandeDreamware. You should be aware that GrandeDreamware is not responsible for the privacy policy of other sites and resources. By using this website, you indicate your acceptance of the privacy policy. GrandeDreamware respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.

Our Use of Collected Data

Use of Our Services
When you sign up for one of our services, we ask you to provide personal data. This data is used to perform the service. The data is stored on secure servers owned by GrandeDreamware or a third party. We will not combine this data with other personal data we may have.

Communication
When you send emails or other messages to us, it is possible that we will store these messages. Sometimes, we may ask you for personal information that is relevant to the specific situation. This helps us process your inquiries and respond to your requests. The data is stored on secure servers owned by GrandeDreamware or a third party. We will not combine this data with other personal data we may have.

Cookies
We collect data for research purposes to gain a better understanding of our customers so that we can tailor our services accordingly. This website uses "cookies" (text files placed on your computer) to help analyze how users use the site. The information generated by the cookie about your use of the website may be transferred to secure servers owned by GrandeDreamware or a third party. We use this information to track how you use the website, to generate reports on website activity, and to offer other services related to website activity and internet usage.

Purposes
We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your prior consent.

Third Parties
The information is not shared with third parties, except for web applications that we use for our online store. This includes, for example, the WebwinkelKeur review system. This data will only be used for the specific purpose of the relevant application and will not be further distributed. Additionally, in some cases, the information may be shared internally. Our employees are required to respect the confidentiality of your data.

Changes

This privacy statement is tailored to the use of and the options available on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. It is therefore advisable to regularly review this privacy statement.

Choices Regarding Personal Data

We offer all visitors the option to view, modify, or delete all personal information that has been provided to us.

Modify/Unsubscribe from Newsletter
At the bottom of each mailing, you will find the option to adjust your details or unsubscribe.

Modify/Unsubscribe from Communication
If you wish to modify your data or have yourself removed from our files, you can contact us. See the contact details below.

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Questions and Feedback

We regularly check if we comply with this privacy policy. If you have any questions about this privacy policy, you can contact us at:
info@grandedreamware.nl

Want to exchange or return a product?
No problem! You can do this quickly and easily in three simple steps:

1. Fill out the return form
   Download the return form and complete it fully.

2. Send your order back
   Pack the items and include the completed return form. Send the package to the address on the form, and make sure you get a Track & Trace code. You are responsible for the return shipment.

3. Get your refund
   Once we receive your return, we’ll ensure that the purchase amount is refunded to your bank account within five business days.